Frequently Asked Questions (FAQs)

1. Why does it generally take 8 days for the product to be delivered?
The suppliers of these products are based in provincial China, and in these areas, international delivery methods for the products are not reliable. As a result of this, Massman has to actually purchase these products then transport them to Beijing, from where they then get posted to the respective customer.

2. How does the warranty work out for the vehicles?
The company that produces them, GWM, has not yet set up a warranty system for its vehicles. However, in South Africa, Russia, Eastern Europe, Southeast Asia and some places in the Americas, there are dealierships where high quality car service occurs. To compensate for the fact that these vehicles do not come with a warranty, all of them get sent to the customer with a complete set of spare parts, at NO EXTRA COST.

3. What is the shipping period for the vehicles?
Not explicity mentioned in the "Related Car Expenses" section, the shipping period obviously depends on where the vehicles are being sold. For Zimbabwe, the period is about 5 weeks, and this is the same for most spots in Africa, the Americas, and spots in Eastern Asia. Obviously these are all places in which GWM vehicles meet official regulations and standards.

4. Are the quality of the vehicles up to standard for First World markets???
Besides the information shown on this website, for more evidence, there are a couple of links we can refer you to for proof of the quality of the car products....

The first is for the Wingle, known as the "Steed" in South Africa.
http://www.motoring.co.za/index.php?fArticleId=4347271&fSectionId=&fSetId=381 and a video (not in English, sorry)
http://youtube.com/watch?v=ayvmf9Yy2A0&feature=related
This one below is for the Sailor
http://www.cartoday.com/content/newcar/impressions/singlepage.asp?id=63
and
http://www.motoring.co.za/index.php?fSectionId=755&fArticleId=3778232
and a video, showing the sailor, and a bunch of cars in the snow.
For the Hover, which has been a top-seller in China for over 2 years, we have a video
http://video.aol.com/video-detail/great-wall-hover-test-drive-chiped-diesel/2300934724
another video (not in English, sorry)
http://youtube.com/watch?v=6HKhz4veQQw&feature=related
a video showing the crash test
http://youtube.com/watch?v=6eOGu9S52AE
as well as a written report
http://www.wheels24.co.za/Wheels24/News/0,,1369-1372_1919751,00.html
and customer's impressions


5. How is the warranty handled for the cameras and media players?
All of the media players, solar panels and digital cameras shown on this website have a warranty. If any of these products have a problem within the first 12 months, the customer can send an email to: mutsvangwa@massmaninter.com, then I will supply you the address and assistance for completing the warranty procedure. Aigo, which produces the cameras and some of the media players shown on this website, have a number of offices based in England, Singapore, Hong Kong, among other spots. If you are based in any of these places, you can head to their offices with your receipt, get the warranty covered.

6. If these products don't have an English manual, is it unwise to buy them?
Not at all.... Generally all of these products have a standard method of operation.
When you buy the product, we'll send you the respective manual.
For any problems which these manuals don't address, please reach me at mutsvangwa@massmaninter.com.

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